As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.
We do not provide refunds for the payments being made on accounts that were terminated due to a compliance issue.
Be sure to read and understand our Terms and conditions before you send an email campaign with Social Gear. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.
When you request a chargeback, the bank that issues your credit card reverses a payment you made to Social Gear, and sending is disabled in your account. To resolve the chargeback and re-enable sending, re-purchase your order.
The payment policy in Section 7 of our terms and Conditions states: (Please check which section of our Terms of Service talks about Payment Policy)
After Sign Up, you need to purchase credit and based on the volume of credits being purchased, you will be eligible to send bulk emails until the credits are burned out or the credit validity period gets over. The Credit Validity period is 45 days. For first time purchase, you will get a free credit of 2000 and this is one time allocation. You can make payment either through Cards or Online Banking.
The refund policy in Section 10 of our Terms and Conditions states:
“We’ll give you a refund for the payment being made if we stop providing the Service and terminate your account without cause. You won’t be entitled to a refund from us under any other circumstances. We may, at our sole discretion, offer a refund if a Member requests one."